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Terms & Conditions

ISAFRINA is located in Den Haag. The General Terms and Conditions listed below apply to all transactions between ISAFRINA and its clients.

1.1 These general terms and conditions apply to all quotations, offers and transactions between ISAFRINA and its clients. ISAFRINA does not accept general terms and conditions of another party unless otherwise agreed in writing.
1.2 If one or more provisions in these general terms and conditions are void or may be nullified, the other provisions of these general terms and conditions remain fully applicable.
1.3 The provisions of these general conditions can only and only be deviated from and insofar as expressly agreed in writing.
1.4 The Client accepts the applicability of these general terms and conditions, at the time of booking and / or booking a service and / or product of ISAFRINA.
1.5 The client ensures that all data that may reasonably be of importance for the proper execution of the assignment is made known to ISAFRINA in time.

2.1 All rates and prices are exclusive of 21% VAT.
2.2 ISAFRINA can be hired for a specific service where the rate for this service applies or for a certain amount of hours. ISAFRINA is booked in this case per half day or whole day. Half a day is based on booking up to 4 consecutive working hours and a whole day on a booking up to 8 consecutive working hours.
2.3 The first hour that has been exceeded in accordance with the contract will be booked as overtime and invoiced as a standard hourly rate of 50 euro ex. VAT. Any additional overtime will also be based on the standard hourly rate.

3.1 The travel costs incurred by ISAFRINA for its work are for the account of the client and are based on a kilometer compensation of € 0.25 per kilometer from Den Haag. By using the public transport the full price of the ticket will be charged.
3.2 Travel expenses for work abroad are also complete for the client’s account, including any costs for overnight stays in a hotel, food and drink unless agreed otherwise by the client and ISAFRINA.

4.1 The full purchase price is always paid immediately in the store or online.
4.2 Payment of the invoice amount must take place within 14 working days after the invoice date.
4.3 If the payment term is exceeded, the client is legally in default and the statutory interest is payable on the entire invoice amount, commencing on the date of payment of the amount to be paid.
4.4 All judicial and extrajudicial costs that ISAFRINA must incur in order to collect the amount owed to it by the client shall be at the expense of the client.
4.5 In the event of liquidation, bankruptcy, attachment or suspension of payment of the client, the claims of ISAFRINA against the client are immediately due and payable.
4.6 Details of the client will not be passed on to third parties and will only be used by and for ISAFRINA.

5.1 A booking / appointment is concluded at the time that the client accepts an offer of ISAFRINA verbally, by telephone, in writing or digitally and is only confirmed when the date, location and time have been agreed and the booking has been confirmed in writing.
5.2 The Client acknowledges having taken note of and approving the general terms and conditions of ISAFRINA before making a booking.
5.3 The first quotation is mutually free of obligation. No rights can be derived from printing errors, typographical errors and misprints as well as mutilated offers.
5.4 An offer has a validity of 28 days unless expressly stated otherwise.
5.5 Offers and quotations do not automatically apply to future assignments.
5.6 The price stated on offers, quotations and invoices consists of the purchase price excluding the VAT owed and any other government levies.
5.6 Delivery times in quotations are indicative and, if exceeded, do not entitle the buyer to termination or compensation, unless the parties have expressly agreed otherwise in writing.

6.1 In principle, ISAFRINA only cooperates in free work assignments if these are an addition to its portfolio and / or network.
6.2 The results that resulted from free work assignments to which ISAFRINA has cooperated, may only be used for commercial purposes and / or publication with the permission of ISAFRINA.
6.3 When publication or (online) placement and publication of the free work assignments to which ISAFRINA has cooperated, ISAFRINA must be mentioned in the credits.
6.4 In case of booking for a paid assignment on the date of the free work assignment, ISAFRINA can at all times cancel the free work assignment in whole or in part.

7.1 In the event of force majeure including illness, ISAFRINA can cancel the assignment partially or entirely at all times. Invoicing is adjusted accordingly.
7.2 In case of force majeure, ISAFRINA will, in consultation with the client, devote itself to finding a colleague who can possibly take over the assignment. However, a warranty for availability can never be given.
7.3 In case of force majeure, the client cannot appeal to ISAFRINA for compensation.

8.1 If the client cancels an agreement in whole or in part, the costs incurred by ISAFRINA including the reimbursements to third parties, will be reimbursed in full by the client as a result of this cancellation.
8.2 Purchased makeup orders/services can be canceled free of charge by the client up to the 5th day before the order/appointment date. Advance payments already made will be refunded.
8.3 All products purchased in the online store cannot be returned, unless otherwise stated.
8.4 There is no right of withdrawal if the products are custom-made according to its specifications or have a short shelf life.
8.5 If an make up order/appointment is canceled, the client owes the following cancellation costs of the invoice amount:
a) If canceled less than 5 days to 24 hours before the assignment 50%.
b) If canceled less than 24 hours before the order 75%.
8.6 If the client clearly indicates in his booking that this only applies under the condition that the weather is good (otherwise ‘nice weather booking’), such a booking can be submitted, provided 12 hours before commencement of the order, once canceled free of charge. In case of a second cancellation of the same booking, 50% of the invoice amount will be charged.
8.7 During the reflection period, the client will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will use the unused and undamaged product with all accessories supplied and if reasonably possible – return to ISAFRINA in the original shipping packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

ARTICLE 9: Delivery
9.1 Delivery takes place “ex-factory / store warehouse”. This means that all costs are for the client.
9.2 The client is obliged to purchase the goods at the time that the seller delivers them or has them delivered to him, or at the time when these goods are made available to him according to the agreement.
9.3 If the client refuses to take delivery or is negligent in providing information or instructions that are necessary for the delivery, ISAFRINA is entitled to store the item at the expense and risk of the buyer.
9.4 If the goods are delivered, ISAFRINA is entitled to charge any delivery costs.
9.5 If ISAFRINA needs information from the client for the execution of the agreement, the delivery time will commence after the client has made this information available to ISAFRINA.
9.6 A delivery period specified by ISAFRINA is indicative. This is never a strict deadline. If the term is exceeded, the client must give the seller written notice of default.
9.7 ISAFRINA is entitled to deliver the goods in parts, unless the parties have agreed otherwise in writing or no partial delivery independent value is due. On delivery in parts, ISAFRINA is entitled to invoice these parts separately.

10.1 ISAFRINA will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
10.1 Henna services can only be fully executed with the best results possible if and when the client behaves or moves accordingly that does not or cannot influence the application of this service or product.
10.3 ISAFRINA is not liable for damage, of whatever nature, caused by ISAFRINA assuming incorrect and / or incomplete information provided by the client.
10.4 Complaints must be submitted in writing and sufficiently motivated to ISAFRINA no later than within 2 working days after the execution of the assignment.
10.5 ISAFRINA excludes all liability, and rejects possible damage claims, both directly and indirectly, arising out of circumstances that are not due to intent or gross negligence of ISAFRINA and those which are in accordance with Dutch law or applicable standards cannot be attributed to ISAFRINA.
10.6 For damages, only the damage against which ISAFRINA is insured and which is reimbursed by the insurer is eligible. Non-recoverable consequential damages, trading loss and non-material damage.

11.1 These general conditions can be found on the website of ISAFRINA, namely
11.2 Applicable is always the latest version or the version that applied at the time of the conclusion of the agreement.

12.1 Dutch law applies to these general terms and conditions and to every agreement between the client and ISAFRINA.
12.2 All disputes that may arise as a result of an agreement between ISAFRINA and the client or any agreement that may result therefrom, will only be settled by the Dutch court.
12.3 Parties will only appeal to the courts after they have made every effort to settle a dispute in mutual consultation.

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